Service Facilities (How We Achieve Our Outcomes)
National Customer Service Centres
Superior Pak has dedicated customer service centres in Brisbane QLD, Sydney NSW, Melbourne VIC, Adelaide SA, Perth WA and Hamilton NZ. With each centre fully-equipped with product support, manufacturing and service capabilities and a full inventory of spare back and exchange items, we are able to ensure optimum coverage and serviceability for our clients.
The central manufacturing facility in Bundaberg QLD is also able to provide backup service. This means that along with our Tamworth NSW facility and a network of support businesses, we are able to provide excellent support to regional areas.
In all, we have over 100 service employees located across 16 sites in Australia and New Zealand to provide you with reliability and peace of mind.
Onsite Service & Repair
Superior Pak has an extensive fleet of service vehicles and team of fully-trained technicians providing a 24hr 7 day a week service to our customers.
Preventative maintenance is the number way to ensure that your equipment is working at its optimum efficiency and is in excellent condition. Superior Pak has preventative maintenance packages that have been designed specifically for each product to ensure these objectives are achieved.
- Over 100 service staff operating across 16 sites nationally
- 35+ mobile service units
- Average spare parts holding of approx. $14 million